We accept any major credit card as payment. We do not complete the charge for any item until it is ready to ship. You may securely send your credit card information via phone, fax, mail, email or through this secure website.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
To take proper care of your chess set, please follow the guidance given on the care sheet provided with your delivery. If you have misplaced your sheet, please contact us and we will gladly advise.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01482 327019 (International +44 1482 327019) or fax us on 01482 210490 or write to us at Matrich House Goulton Street Kingston upon Hull HU3 4DD United Kingdom.
We do not disclose any personal information to any third parties.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.
You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
If goods are found to be faulty, please contact the sales office by calling 01482 327019, by email to sales[at]sac-games.com, or by using the form at the contact page providing the following details:
- Date of purchase
- Items purchased
- Fault(s) with product
All of our ornamental chess sets are completely hand made and as a result of this slight variations in colour and size may be noticed upon close examination. This makes each set unique. If you feel that the variations are too great, please contact the sales office for further advice. Our returns policy does not affect your statutory rights.




